Testimonials

Here are just a few of the many positive feedback comments we receive from residents, family members and visitors.

A relative said "They make my mum feel like the special person she is. I cannot explain to you how reassuring and comforting that is" "Oh lovely, we have a chat over a glass of wine, it’s very civilised and the food and company are fabulous"
" The registered manager and staff team were motivated and proud of the service they provided to people. Lasting and meaningful relationships with people had been established and their relatives and other professionals"

Some comments taken from a recent CQC inspection Report 

  • People were treated with care and kindness. 
  • Feedback about the service from people and those close to them was consistently positive. 
  • People and relatives told us they received excellent care and could not praise the service highly enough.
  • People received personalised support from regular and committed staff. 
  • The environment met people’s needs and a recent extension had further enhanced the facilities for people to meet their daily life needs.
  • People described the staff as caring and thoughtful. 
  • People told us that Byway House was a happy place to live. 
  • One person said, “everyone comments what a lovely feeling Byway House has.” 
  • The registered manager and staff team were motivated and proud of the service they provided to people. 
  • Lasting and meaningful relationships with people had been established and there was good engagement with people using the service, their relatives and other professionals